Travel Agent job description (2023)

Travel Agent responsibilities include:

  • Planning and selling transportations, accommodations, insurance and other travel services
  • Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) totravelers

Travel Agent job description (1)

Job brief

We are looking for a Travel Agent, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

(Video) What Are The Main Responsibilities of a Travel Agent?


  • Plan and sell transportations, accommodations, insurance and other travel services
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) totravelers
  • Book transportation, make hotel reservations and collect payment/fees
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Deal with occurring travel problems, complaints or refunds
  • Attend travel seminars to remain updated with tourism trends
  • Enter data into our software and maintain client files
  • Network with tour operators
  • Maintain statistical and financial records
  • Meet profit and sales targets

Requirements and skills

  • Proven work experience as a Travel Agent
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling
  • Fluency in English; multilingualism is a plus
  • Strong sales skills and commercial awareness
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Personal travel experience will be considered an advantage

Frequently asked questions

What does a Travel Agent do?

Travel Agents help clients manage everything from transportation to accommodations when planning a vacation. They also help with itinerary planning so that their trip is as fun-filled as possible. Whether it's family activities or ensuring a good hotel, agents make their client's life easier while on vacation.

(Video) Top 20 Travel Agent Interview Questions and Answers for 2023

What are the duties and responsibilities of a Travel Agent?

The Travel Agent is responsible for booking flights, hotels, and tours for their clients. They also handle details like insurance coverage or handling conflicts with other plans travelers might have already booked for themselves.

What makes a Good Travel Agent?

Travel Agents have to be able to work in a timely and efficient manner. They work with clients who have specific time frames set for their traveling. This means these professionals have to be able to meet simple deadlines and not get distracted.

(Video) DAY IN THE LIFE OF A TRAVEL AGENT | Work from home routine

Who does a Travel Agent work with?

Travel Agents work with Travel Consultants, who're often the first individuals clients go to when looking to book vacations. Consultants present them with various travel packages, providing them with essential information before planning the outing. The Agent then ensures their comfortability when the venture takes place, utilizing the data from the travel package during their vacation.

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(Video) Duties and Responsibilities of a travel agent|Guiriba and Baccay


What is the job description for a travel agent? ›

Sells and coordinates transportation, accommodations, insurance, tours and activities. Advises clients regarding destinations, cultures, customs, weather and activities. Collects payments, books travel arrangements and pays applicable fees. Handles travel issues, conflicts, complaints, cancelations and refunds.

How do you write a travel description? ›

9 tips for writing the perfect description for tours and travels
  1. Find your Unique Selling Proposition (USP) ...
  2. Find a persona for your tour description. ...
  3. Make an easy to read description for tours and travels. ...
  4. Tone of Voice. ...
  5. Be persuasive yet straight to the point. ...
  6. Don't share too many straight away. ...
  7. Optimize your content.
Aug 26, 2018

What about you makes you perfect for travel agent? ›

Successful travel agents have excellent communication skills and the ability to inspire and influence people. A big part of the job includes meeting many different, interesting people, which requires versatility.

What should I say in a travel agent interview? ›

12 common travel agency interview questions
  • What inspired you to become a travel agent? ...
  • Describe what you would do if you noticed you weren't meeting sales goals. ...
  • How do you calm down an angry customer on the phone? ...
  • Tell me about a time you impressed a client. ...
  • What do you look for in a vacation package for your clients?
Mar 15, 2021

What is a travel agent in simple words? ›

: a person whose job is to help people who want to travel by buying plane tickets, making hotel reservations, etc.

What skills does a travel agent need? ›

Travel agents can use various skills depending on their specific duties, but most travel agents have these basic skills to be successful:
  • Customer service. ...
  • Reading comprehension. ...
  • Scheduling. ...
  • Negotiation. ...
  • Sales. ...
  • Information technology. ...
  • Money handling. ...
  • Time management.
Mar 29, 2021

How do I sell myself as a travel agent? ›

7 Ways Travel Agents Can Gain New Leads
  1. Position Yourself as a Specialist Travel Agent. ...
  2. Seek Out and Reward Referrals. ...
  3. Don't Be Afraid of Complicated Trips. ...
  4. Get Active on Social Media. ...
  5. Maintain Consistency Across All Platforms. ...
  6. Continue Your Travel Education and Highlight Your Credentials. ...
  7. Enlist Help in Lead Generation.

Why am I passionate about a career in travel? ›

1) Travel is a shared passion.

And the workplace is a space where conversations are truly open, as we get different ideas from diverse people. It's where your voice will be heard. Imagine what it is like working with people that really want to buy the product you are selling. That is what the travel industry is like.

How do I market myself as a travel agent? ›

9 Effective Ways to Market Your Travel Agency
  1. Practice your 30-second commercial.
  2. Create a monthly email newsletter.
  3. Add variety to your social media posts.
  4. Set up a booth at a local trade show or fair.
  5. Start a referral program.
  6. Advertise locally.
  7. Send direct mail to your clients.
  8. Plan a travel night.
Dec 14, 2017

Why should we hire you answers? ›

“Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.

How do you answer are you willing to travel? ›

Say something like: “I'm definitely willing to travel, and actually love traveling! I'll admit that I have some prior commitments that prevent me from traveling every weekend, but I'm more than happy to travel every week if necessary. Do you know how much traveling would be expected of me?”

Why are you interested in this position? ›

I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”


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